Vatican City, Jan 22, 2016 / 05:53 am (CNA/EWTN News).- For Pope Francis, the ability to listen is the first requirement for good communication, which is something he said should never exclude, but must provide an encounter rooted in mercy and welcome.

“We must first listen. Communicating means sharing, and sharing demands listening and acceptance,” the Pope has said, adding that to listen “is much more than simply hearing.”